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Umma Raksinda is a seasoned quality assurance professional with a strong background in software testing and project management. Currently serving as a Lead Quality Assurance Engineer at Cigna since August 2020, Umma oversees multiple projects related to a web-based client management system for healthcare services. Prior experience includes roles as a QA Test Engineer at Citi, where Umma contributed to financial services for loan servicing, and as a Software QA Analyst at Blue Cross Blue Shield, focusing on patient management systems. Additional experience as a Software QA Tester at Verizon involved developing applications for managing customer accounts. Umma Raksinda holds a Master of Business Administration (MBA) from the National University of Bangladesh.