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Shelby O'Brien has extensive experience in customer service management, currently serving as the Customer Service Director at Cigna Healthcare since November 2022. Prior to this role, Shelby held multiple positions at Express Scripts from April 2015 to November 2022, including Customer Service Senior Manager and Customer Service Manager. Earlier in the career journey, Shelby worked at Convergys from December 2008 to April 2015, where the roles included Operations Manager, Senior Associate of Client Metrics, and Team Leader.