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Rachel Lightfoot is an experienced compliance specialist currently working at Cigna since September 2013, focusing on back filing in SERFF. Previously, Rachel served as a Plan Automation Senior Associate at AT&T Mobility and as a Retail Sales Consultant, emphasizing customer connectivity. Additional roles include Field Liaison at Comcast, where troubleshooting for field technicians improved customer experience, and a Compliance Analyst at Merastar Insurance Company, overseeing audits for market conduct compliance. Rachel's extensive tenure at Merastar also included positions such as Sales Team Lead, Supervisor, Training Manager, and Licensed Sales Associate, where leadership and training were key responsibilities. Rachel began the career at State Farm Insurance as an Agency Representative. Educational qualifications include insurance designations from the American Institute for Chartered Property and Casualty Underwriters and a BA in Theatre and Classical Studies from Agnes Scott College.