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Osama Gamal has worked as a Customer Care Officer at Cigna starting in November 2021. Before that, they were a Customer Service Specialist at AXA from November 2020 to November 2021, where they handled inbound and outbound calls and emails, modified employee schedules, and built relationships with customers. Prior to AXA, Osama worked as a Complaints Specialist at Orange from August 2019 to October 2020, managing complaints and liaising with complainants.

Osama Gamal attended Cairo University from 2016 to 2020. No specific degree or field of study information was provided.