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Colleen Brannigan-Klassen is an experienced resource planning professional with a strong background in workforce analytics and operational support. Currently serving as a Resource Planning Advisor at Cigna since April 2019, Colleen specializes in future and real-time scheduling, forecasting, intra-day reporting, and capacity planning. Prior roles include Resource Management Analyst and Assoc. Real Time Analyst at Express Scripts, where Colleen developed accurate inbound and outbound forecasts and supported operational teams in achieving service level targets. Colleen's career also includes positions as a Workforce Analyst at UnitedHealth Group and Reports Specialist III at Convergys, highlighting proficiency in real-time management tools and reporting systems. Colleen's early career involved management roles in retail, focusing on staff and inventory management. An educational background in Computer Science from Valencia College complements Colleen’s extensive experience in workforce management and analytics.