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Ayu Permatasari is a Clinical Case Manager at Cigna Healthcare since August 2023, responsible for providing health information, facilitating program enrollment, and supporting members through their healthcare journeys. Previously, Ayu served as a Case Management Associate at Aetna from August 2020 to July 2023, ensuring effective communication among members and healthcare providers. Prior experience includes roles at Raffles Medical Group as a Clinical Service Executive and iDOC Pte. Ltd. as a Clinic Assistant, where Ayu managed claims, provided patient assistance, and supported clinical operations. Ayu's career began as a Registered Nurse at International SOS from May 2013 to November 2016, handling various emergency and medical procedures. Ayu also worked as a Safety Officer at PT. Daya Mulai Turangga, overseeing site safety protocols. An educational background includes a Bachelor of Business Administration from Birmingham City University and a Diploma in Nursing from Politeknik Negeri Bandung.