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Alejandro Molina is a Lead Software Engineer at Cigna since July 2021, specializing in Salesforce development, particularly within Service Cloud and International Markets, and has integrated AI for intent classification utilizing NLP data. Prior experience includes serving as Team Leader at FinancialForce, where management and technical leadership were provided for cloud applications related to Salesforce CRM, and as a Senior Software Engineer and Software Engineer at UNIT4, focusing on ERP development and maintenance. Alejandro also contributed to feedback integration projects at the Centro de Enseñanzas Virtuales de la Universidad de Granada, including the development of "OpinaMoodle" and a hybrid mobile app "OpinaUGR" during internships. Educational credentials include a Bachelor's degree in Computer Science from Universidad de Granada and a Master's degree in INFOTECH from the University of Stuttgart.