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Rolando Pedraza is a professional with extensive experience in IT management and operations. With a Master's Degree in IT Management and certifications in ITIL, Rolando has held various positions such as Director of Delivery Operations at Cielo IT, Business Architect at Banregio, Managed Services Manager at OpenService S.A. de C.V., and IT Operations Manager at Diverza Información y Análisis, SAPI de CV. Rolando's roles have involved overseeing procurement, project delivery, managed services, and business development, ensuring client satisfaction, efficiency, and compliance with industry standards. Throughout their career, Rolando has demonstrated strong leadership, technical expertise, and a commitment to continuous improvement.