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Lea Walsh has a strong background in various leadership roles. Lea is currently the Director of Customer Experience at CIE Tours since January 2021. Prior to this, they served as the Contact Center Director at the same company from August 2018 to January 2021. Before joining CIE Tours, Lea worked as the Vice President of Sales and Business Development at International Voyager Inc from June 2016 to August 2018. Lea also held positions at International Voyager Holdings Inc, where they served as the Director of Corporate Development from February 2004 to February 2015, and as the Director of Operations from February 2004 to July 2011. Earlier in their career, Lea worked as a Sales & Marketing Coordinator at Pectel Group from January 1999 to January 2001, and as a Technical Support Administration at CMS Peripherals from January 1997 to January 1999.

Lea Walsh attended South East Essex College from 1999 to 2001, where they obtained an Associates degree in Business. In addition to their formal education, Lea has also acquired numerous certifications, including "Body Language for Leaders," "Individual Accountability for Equity and Inclusion," "Tips to Make Your Office Eco-Friendly," "Unconscious Bias," "Inspirational Leadership Skills: Practical Motivational Leadership," "Communicating Across Cultures," "Leadership Mindsets," "Demonstrating Accountability as a Leader," "Leading at a Distance," "Customer Service Strategy," "Improving Your Listening Skills," "Influencing Others," "Learning Salesforce," "Salesforce: Dashboards," "Confronting Bias: Thriving Across Our Differences," "Leadership Strategies for Women," "Lessons in Enlightened Leadership," "Managing Projects with Microsoft Teams," and "Using Questions to Foster Critical Thinking and Curiosity." Lea acquired these certifications from various institutions such as LinkedIn and Google Website Analytics Strategies, with the most recent certification obtained in August 2023.