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Joanna Zagozda began their work experience in 2021 as an IT Support Specialist at DSV - Global Transport and Logistics. Joanna later advanced to the position of Senior IT Support Specialist before leaving the company in December 2022. In 2023, they joined CIC (Cambridge Innovation Center) as an IT Specialist.

Joanna Zagozda obtained their Bachelor of Engineering in Computer Engineering from Politechnika Opolska. Joanna pursued further education in Information Technology at Vaasan ammattikorkeakoulu VAMK University of Applied Sciences in 2019 and 2020. Joanna then enrolled in Vistula University in 2021 to pursue a Master's Degree in Computer Engineering, which they are expected to complete in 2023.

In addition to their academic achievements, Joanna also holds certifications in KCS v6 Practices from The KCS Academy, which they obtained in November 2021, and CCNA from Cisco, which they obtained in January 2021.