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Sabarish Vijaykumar is a seasoned professional with extensive experience in technology incident management and service operations. Currently serving as a Senior Technology Incident Management Analyst at CIBC Mellon since November 2022, Sabarish previously held the position of Incident and Operations Manager at HSBC, where responsibilities included incident management, service level management, outage management, and global helpdesk governance. Prior roles span from Operations Lead at Tech Mahindra, overseeing incident and problem management for Canadian clients, to Consultant at Sopra Steria, leading IT service desk operations. Earlier experience includes customer service responsibilities at WNS Global Services. Sabarish holds an MBA in Information Technology and a Bachelor's degree in Sociology from Savitribai Phule Pune University, complemented by a strong foundational education at various institutions.