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Erika Theriault has extensive experience in customer service, fraud/security, and pension benefits management. From Timken Canada to Citi, and currently with CIBC Mellon, Erika has showcased their skills in handling customer inquiries, technical support, resolving issues, and managing payroll for pensioners. Their role has evolved from a Bilingual Customer Service Representative to a Manager of Pension Benefits, demonstrating their ability to adapt and excel in various positions within the industry.