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Shalini Mittal has extensive work experience in the technology industry. Shalini'smost recent position was as a Senior Quality Engineer at ChurnZero since September 2021. Prior to that, they worked as a Software Engineer, Test at Genesys from April 2021 to September 2021. Shalini also has a long history with iContact, where they held multiple roles including Senior Software QA Analyst from 2018 to 2021, QA Engineer from 2012 to 2018, Design Services Specialist from 2009 to 2012, and Technical Support Representative from 2008 to 2009. In their roles at iContact, they were responsible for various aspects of quality assurance, including product testing, bug documentation, and writing test cases.

Shalini Mittal holds a Masters in Computer Applications degree from Kurukshetra University, with a focus on technology. Shalini also possesses a certification as a Sun Certified Java Programmer, although the specific institution and date of obtaining the certification are unknown.