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Maria Ross is an accomplished leader in customer experience and digital transformation, currently serving as Head of Customer Experience and VP of Digital Transformation at Chubb since May 2022. Previously, at MetLife from July 2017 to May 2022, Maria held the position of Assistant Vice President, where responsibilities included executing digital automation strategies and enhancing customer journeys. Prior experience includes roles as Management Consultant at MetLife, Senior Director at FTI Consulting, and Associate Partner at WDScott, Ltd. Maria also has experience as Business Improvement Partner at Lloyds Banking Group and as a Senior Business Analyst at HBOS. An educational background includes an MSc in Management and Information Systems from The University of Manchester and an M.A. in English Literature from Rutgers University - Newark, along with various Lean Six Sigma certifications.