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Jeff Watson has extensive experience in customer service and training, currently serving in Lease End & Auction Accounts at CHRYSLER CAPITAL LLC since June 2020. Prior to this role, Jeff held various positions at Macy's from 2000 to 2020, including Learning and Development Facilitator, Call Center Workforce Management Coordinator, Furniture and Bedding Customer Service Supervisor, and Furniture and Bedding Customer Service Associate. Throughout these roles, Jeff coordinated training programs, monitored call center performance, developed contingency plans, and led teams to achieve departmental service objectives, showcasing strong leadership and analytical skills in customer service operations.