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Francesca L. started their career in 2010 as a Customer Service Assistant at Gucci, where they managed logistics and inventory. Francesca then moved to Burberry, progressing from Customer Service Consultant to Retail Shared Services Administrator, focusing on compliance and training. Francesca joined Farfetch in 2015, excelling as a Partner Service Specialist before being promoted to a Senior Partner Service Specialist. In 2020, they worked as a Senior Manager at The Future Rocks. Currently, they are the Team Lead for Account Management, APAC at Chrono24.

Francesca L. completed their Bachelor of Business Administration in Finance at Hong Kong Baptist University from 2006 to 2010. Francesca pursued Gemmology with a Level 6 Diploma at Gem-A from 2019 to 2021, followed by a Gem Diamond Diploma at Gem-A from 2022 to 2023. Additionally, they obtained certifications in various fields such as jewelry, pearls, and diamonds from institutions like GIA, De Beers Group, and Cultured Pearl Associations of America, Inc. Francesca also holds certifications in INSIDE LVMH, Salesforce Essential Training, and an Intermediate Certificate in French from HKU SPACE.