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Mark Newell has a diverse work experience in various roles and companies. Mark recently worked at Chromatic as a Technical Support Manager I. Prior to that, they had an extensive tenure at Salesforce, where they held positions such as Senior Manager, Heroku Support Engineering and Manager, Heroku Support Engineering. Mark also served as a Customer Solutions Architect, supporting enterprise customers and leading the Technical Account Management practice at Heroku. Before joining Salesforce, Mark worked at Kapow Events as a Front End Lead and at General Assembly as a Teacher's Assistant and Expert in Residence for Front End Web Development. Mark also had experience as a Front-End Developer at ÄKTA, Duo Consulting, and Democrat and Chronicle. Mark began their career as a Multimedia Developer at Democrat and Chronicle and as a Student Researcher at Rochester Institute of Technology - Open Publishing Lab.

Mark Newell attended Rochester Institute of Technology from 2004 to 2008, where they obtained a Bachelor of Science (BS) degree in New Media (Publishing). In addition to their degree, they have obtained various certifications from Salesforce, including Salesforce Certified Heroku Architecture Designer (SP19+) in June 2019, Salesforce Certified App Builder (W18+) in December 2017, Salesforce Certified Service Cloud Consultant (SP17) in July 2017, Salesforce Certified Sales Cloud Consultant (SP17) in June 2017, Salesforce Certified Advanced Administrator (SP17) in May 2017, Salesforce Certified Platform Developer I (SP17+) in May 2017, and Salesforce Certified Administrator (SP17+) in April 2017. Mark also holds the honorary title of Trailhead Ranger from Salesforce Trailhead, with over 200 completed trails and the Aura Components Superbadge, which they obtained in June 2016.