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Diana Pan is an experienced professional in customer relationship management and insights, currently serving as CRM Director at Parfums Christian Dior since December 2021, following a role as Senior CRM Manager at the same company. Prior experience includes positions as Customer Insights NA Lead at H&M and Customer Insights Analyst at ANN INC, as well as roles at Tommy Hilfiger and Saint Laurent. Diana began a career in project management at the Industrial Technology Research Institute and holds a Master's degree in Integrated Marketing from New York University and a Bachelor's degree in Political Science from National Chengchi University.