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Michael Vail is an experienced customer success professional currently serving as the Director of Customer Success at Choice Telecommunications, Inc. since December 2021, following a successful tenure as a Sr. Customer Success Manager. Prior experience includes a role at Mitel from 2017 to 2021, where Michael focused on managing enterprise client relationships, driving sales and customer experience initiatives, securing renewal agreements, and achieving recognition as a top performer. Earlier, from 2005 to 2017, Michael held various positions at Verizon, including Senior Analyst for Customer Service Quality, where responsibilities included shaping coaching cultures and training initiatives, exemplified by the delivery of programs to over 500 employees. Michael's career is marked by a commitment to exceptional customer experiences and measurable outcomes in customer satisfaction and success.