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Charles Dunn has extensive experience in management and operations across various industries. Currently serving as Retention Manager at Choice Home Warranty since May 2019, Charles also holds multiple roles at Public Reputation, including Team Lead, Digital Marketing Manager, and Operations Manager for the Marketplace. Previous positions include Processing Manager at Student Debt Doctor, Customer Experience Manager at SquareTrade, Retention Specialist at Kaplan Test Prep, and Sales Manager at Insurance Supermarket Inc. This diverse background showcases a strong skill set in team leadership, customer retention, and operational management.