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Josh Lupkes has extensive experience in operations and service delivery, currently serving as the Sr. Director of Scaled Operations at Chime since December 2019, where previous roles included Director of Scaled Operations, Director of Member Services, and Head of Vendor Management. Prior to joining Chime, Josh Lupkes worked at Amazon from March 2015 to December 2019, holding positions such as Philippines Service Delivery Leader, Leader of Virtual Operations, and Site Manager.