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Marcela Hernandez possesses extensive experience in customer service and case management, currently serving as a Case Management Specialist II at Child Development Associates since October 2019. Previous roles include Referral Specialist and Patient Service Representative at Family Health Centers of San Diego, as well as positions such as Program Specialist at Covance, Sales Associate at AutoZone, and Reservations Agent at First Transit. Marcela's background also includes various roles focused on customer interaction and support at Outerwall, ecoATM, Gap Inc./Old Navy, and Costco Wholesale. Educational qualifications include an Associate of Arts in Human Services Management from the University of Phoenix.