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Erika Johnson has a diverse work experience spanning several companies. Erika currently holds the position of Vice President, Member Experience at Chief since August 2020. Prior to that, they worked at Kantar from November 2018 to August 2020 as the Executive Vice President, North America Customer Experience. From June 2014 to October 2018, Erika was a Management Consultant at Ernst & Young. At American Express, they served as the Director, Membership Rewards Partner Management from July 2007 to May 2014. Finally, at Capital One, Erika held the role of Enterprise Operations Manager, where they excelled at driving growth and managing customer service teams.

Erika Johnson has obtained a Bachelor of Science (BS) degree in Business/Commerce with a Management Concentration from the UVA McIntire School of Commerce. Erika has also completed an M.B.A. from the Virginia Commonwealth University - School of Business. Additionally, they have a certification in the ASCENT: Mastering Management Program from The Tuck School of Business at Dartmouth. The specific years of completion for their degree and certification are not mentioned.