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Iris Liaw Jung has a strong background in consumer and market research. Iris Liaw has worked at Chick-fil-A as a Sr. Customer & Market Research Lead since 2023. Prior to that, they worked at The Coca-Cola Company for 10 years, starting in 2013 as a Technical Consumer Research Scientist. In this role, they led large research projects, designed custom global research, and translated data into actionable insights. Before that, they worked at IFF as a Sensory Supervisor and Sensory Evaluator. Iris Liaw also worked as a Research Assistant at North Carolina State University and had several roles at The Coca-Cola Company, including as a Contract Employee in Research & Development and as an Intern.

Iris Liaw Jung obtained a Bachelor's degree in Food Science from The University of Georgia, which they attended from 2003 to 2006. Later, they pursued a Master's degree in Food Science from North Carolina State University, from 2007 to 2009. Additionally, it is known that they have some affiliation with The University of Georgia, although specifics regarding the degree and field of study are unavailable.