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Carolin Mays is an experienced IT professional specializing in SharePoint and web design. Currently serving as a SharePoint and Web Design Specialist at the Defense Health Agency since October 2020, Carolin oversees the management and design of SharePoint sites and automates business processes. Previously, as a freelance WordPress Web Designer with New Web Creative, LLC, Carolin has developed modern and user-friendly websites for small businesses. Carolin has held various roles, including Senior Technical Writer at TEKsystems, Content and Knowledge Management Analyst at the Defense Health Agency, and Systems Support Specialist at SpecPro Professional Services, demonstrating expertise in Microsoft 365, accessibility compliance, and IT document management. Throughout the career, Carolin has focused on improving digital solutions and fostering effective communication within IT environments.