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Julio Garcia has extensive experience in technical support and customer service, currently serving as the Enterprise CX Technical Support Lead for the Americas at CHEQ since August 2022. Previously, Julio held the position of Lead Technical Support Engineer at Ensighten from September 2018 to May 2023, as well as roles as both Lead Technical Support Engineer and Technical Support Engineer. Julio's career began at Apple, spanning a decade from September 2008 to October 2018, where various positions included Genius and Apple Specialist. Earlier experience includes serving as Customer Support Lead at Logitech and Customer Support Specialist at 2Wire.