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Dykelia Coates is a seasoned IT professional with extensive experience in systems administration and desktop support, currently serving as Systems Administrator IV at Chenega Technical Innovations, LLC since July 2018. Prior to this role, Dykelia held various positions including Analyst at Berkley Technology Services, providing comprehensive troubleshooting and support for software applications and system hardware, and office IT support at the U.S. Dept. of Commerce, facilitating VIP assistance within SLA parameters. Dykelia's career also includes roles at the Dept. of Treasury as Lead Deskside Technician and multiple positions focused on technical support and deployment at companies such as Avectra/KForce, TekSystems/Lockheed Martin, and Raydant Technology. Dykelia is an alumnus of the University of Maryland Eastern Shore, with a diploma from West Springfield High School.