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Jamie Crow is a seasoned digital product manager specializing in SMS communications at UPMC Health Plan since June 2023. Jamie drafts strategic SMS messages that inform members about care and coverage, collaborates on multichannel marketing strategies, and manages campaigns in partnership with various stakeholders. Prior experience includes roles as a communications specialist at The Johns Hopkins University, where Jamie produced articles and newsletters, and as a strategic communications specialist at Cornell University, overseeing editorial processes for newsletters and website content. Jamie's background also encompasses freelance writing, interim communications roles, and editorial positions, supported by a Bachelor of Arts in Multiplatform Journalism and English from Duquesne University.