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Melissa Gautney is an experienced Information Technology professional currently serving as the Lead Information Technology Support Specialist at CHELCO since December 2008. In this role, Melissa oversees the daily performance of computer systems and addresses user inquiries regarding software and hardware operations. Prior to this position, Melissa worked as a Member Service Representative at CHELCO, facilitating customer interactions and managing records of inquiries and transactions. Earlier in Melissa's career, roles included Sales Representative at Badcock And More Home Furniture, focusing on customer service and merchandise operations, and Lead Locker Room Attendant at Serenity by the Sea Spa, overseeing staff schedules and training employees. Melissa holds a Master of Science in Information Technology Management from Western Governors University, a Bachelor's in Office Management and Supervision from Florida State College at Jacksonville, and an Associate of Arts in Business Administration and Management from Northwest Florida State College.