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Jamie Littlechild is a seasoned IT professional with extensive experience at the Chartered Insurance Institute since July 2014, where roles have included Service Support Manager, Service Desk Manager, and Service Desk Team Leader. Key accomplishments include transitioning mobile users to new devices, negotiating significant tech funding, and leading successful IT service operation improvements. Jamie holds multiple ITIL certifications and has successfully managed projects such as Windows 10 migration and hardware refresh programs. Additionally, Jamie volunteered as Membership Secretary for the Red Lodge Allotment Association and began a career in IT at Cotrain IT Services, where foundational skills in desktop support, helpdesk operations, and print management were developed.