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Cody Brigham currently serves as an IT Helpdesk Specialist at the Charter School for Applied Technologies since August 2021. Previously, Cody worked at Microsoft from October 2014 to July 2021 in various roles, including SMB Sales Specialist, Cloud Technical Expert, Service Advisor, and Product Advisor. In these positions, Cody demonstrated expertise in engaging customers, identifying their needs, and providing tailored Microsoft cloud solutions. Notable achievements include increasing Windows App downloads by over 200% year-over-year and conducting successful customer success trainings. Cody's extensive experience in technology sales and customer service has contributed to building client relationships and driving product adoption.