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Benjamin J. Butler is currently employed as a Desktop Support Specialist at Charlotte Regional Visitors Authority since April 2022, focusing on end-user support, onboarding, troubleshooting, and systems maintenance. Previously, Benjamin served as a Desktop Support Analyst at both RL Canning and Honeywell from June 2021 to April 2022, and held the role of Assistant Merchandising Manager at Charlotte Regional Visitors Authority from January 2018 to June 2021, where outstanding customer service resulted in consistently high NPS scores. Prior positions include Assistant Store Manager roles at Dollar Tree Stores and Family Dollar, where exceptional customer service and operational oversight contributed to significant revenue growth. Benjamin holds a Google IT Support Professional Certificate from Merit America and attended South Piedmont Community College and Wingate University.