ÂÜÀòÂÒÂ×

Shona Drake is a marketing and social media professional with extensive experience in managing social media strategies and customer relations. Currently serving as the Manager of Social Media Support Services at Marriott International, Shona provides solutions to global stakeholders while showcasing strong communication skills. Previous roles include Social Media Coordinator at Khoros, where data-driven strategies were implemented for marketing campaigns, and Social Media Manager at Vintner's Hill, focusing on brand alignment and customer engagement. Shona has also held customer support positions at IKEA and ticket-selling responsibilities at Charlotte Motor Speedway. With a solid educational background, including a B.B.A. in Advertising and Promotion from Western Michigan University and an Associate's Degree in Graphic Design, Shona combines creative and analytical skills to enhance brand experiences and drive audience engagement.