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Sian J. is an accomplished professional in customer service management, currently serving as Head of Customer Services at Charles Tyrwhitt since August 2023. Prior to this role, Sian held the position of Customer Experience Director at Loaf from January 2019 to August 2023, where significant contributions to enhancing customer interactions were made. From May 1999 to December 2018, Sian was the Head of European Customer Services at Boden, demonstrating a long-term commitment to excellence in customer service across multiple prestigious brands.