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Sarah Neno currently serves as the Senior Manager of Contact Center Technology at Charles Schwab, a position held since October 2020. Prior to this role, Neno worked at TD Ameritrade from March 2016 to October 2020 as the Senior Manager for Voice Network Support, overseeing the overall support of the voice network. Neno also possesses experience from Tiffany & Co., where as IT Project Lead from March 2010 to February 2016, managed the upgrade of Cisco Call Manager.