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Veronica is the Director of Customer Service, and manages the Customer Concierge and Redemption Specialists teams. Veronica is focused on setting the overall vision for the Customer Service department, leading to an improved customer experience, and driving growth and retention. Previously working as a customer concierge, operations lead, and manager of the team, Veronica has been dedicated to improving the customer experience at every level. She is a graduate of the City College of New York, where she studied Political Science.