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Henrique Mota is an experienced technical support and implementation professional, currently serving as a Technical Support Engineer at ChargePoint since January 2024, where responsibilities include troubleshooting and resolving software issues through a ticketing system. Prior to this, Henrique worked as an Implementation Consultant at samedi GmbH, a Technical Support Team Lead at XCHARGE Europe GmbH, and a Support Engineer at EVBox, gaining extensive experience in remote support, technical problem-solving, and system documentation. Earlier career roles included Service Operation Engineer at nicos AG and Fachinformatiker at Qass GmbH, with foundational experience in customer care and call center operations. Henrique holds a Bachelor of Science in Physics from Ruhr University Bochum, along with various degrees in related fields from institutions in Brazil and Germany.