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Jaya Sharma has diverse work experience spanning across multiple companies and roles. Jaya currently holds the position of Senior Operations Manager at Chargeback Gurus, an Inc. 5000 company since April 2022. Prior to this, they worked as an Operations account manager at RRD - Global Outsourcing Solutions from January 2017 to April 2022. Before that, they served as a Manager - Operations at Intelenet Global Services from August 2007 to January 2017. Earlier in their career, they worked as a Subject Matter Expert at Sutherland Global Service Limited from August 2004 to August 2007, and as a Customer Service Representative at Hsbc Electronic Processing India Private Limited from December 2003 to August 2004.

Jaya Sharma completed their education in the following institutions. From 1995 to 1999, they attended the Institute of Cost Accountants of India, where they obtained a degree in ICWA. Additionally, they completed their Bachelor of Commerce (BCOM) degree at Sindhi Model School. Jaya Sharma also holds a certification in Six Sigma Black Belt, which was obtained from the Indian Statistical Institute. The specific months or years of obtaining this certification were not mentioned.