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Gowtham D. is an experienced Salesforce Administrator currently working at Channel Zero Inc. since November 2021, where responsibilities include configuring user roles and security settings, implementing validation rules, and managing custom objects and fields. Notable achievements involve enhancing user adoption through Whatfix In-app guidance, directing user acceptance testing, and developing reports and dashboards to support the sales team. Previous experience includes a role as Jr. Salesforce Administrator at Shell and various positions at Tim Hortons, showcasing a diverse background in operations management and customer service. Gowtham holds a postgraduate degree in Mechatronics, Robotics, and Automation Engineering from Centennial College and a degree from Kongu Engineering College.