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Yusra Hamed Brook is an experienced professional with a strong background in sales, customer service, and management across various companies. Currently serving as Duty Manager at The Change Group International since November 2022, Yusra has previously held roles such as Senior Sales Consultant and Account Manager at Hollies, where responsibilities included operational management, customer relations, and bookkeeping. Additional experience includes positions in customer service and management at Banco Sabadell, eurochange, and Interchange, focusing on accounting, incident resolution, and staff coordination. Yusra holds a Master's degree in Marketing from ESIC Business & Marketing School and a Bachelor's degree in Business Administration from EADE - Estudios Universitarios.