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Alexis Williams is a dedicated professional currently serving as the Client Advocate Team Lead at CFP Board, responsible for coaching a team of five, conducting weekly meetings, and tracking key performance indicators. Previous experience includes roles at MyStudio as a Customer Analyst, and at ID.me, where Williams advanced from Membership Support Representative to Team Lead, mentoring a team of up to 15, managing escalations, and enhancing member experiences. Additional roles include Associate Product Support Specialist at Frontpoint and Photographer at Picture People, along with a Business Management Operations Internship at Freddie Mac. Alexis holds certifications in Computer Hardware Technology/Technician from Year Up United and has pursued further education at Prince George's Community College and Saint Augustine’s University.