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Manoj Nair has over 18 years of experience in client services, vendor management, and operations within the Contact Center and BPO industry. Currently serving as Assistant Vice President at cFirst Background Checks LLP since June 2015, Manoj has previously held senior managerial roles at Cogent Eservices and Mphasis, focusing on operations for Fortune 500 companies. Earlier career highlights include positions at iCall India Ltd, where Manoj managed teams providing extensive customer support for major telecom providers, and a self-employed role providing private tutoring. Manoj holds a Bachelor of Commerce in Accounts from Gujarat University and has undergone professional training in customer service and soft skills.