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Dennis M. has accumulated extensive experience in the hospitality industry, currently serving as a Room Service Server at Four Seasons Hotels and Resorts since May 2022, where responsibilities include resolving guest and employee complaints and preparing special services for guests. Prior experience includes a role as a Restaurant Cashier and in-training Food and Beverage Supervisor at Sportmans Arms Hotel from October 2019 to September 2021, focusing on staff supervision, sales engagement, and customer service. Dennis M. holds a Bachelor of Science in Hospitality Management from Kenya Methodist University, a Diploma in Tourism and Hospitality Management, and a Certificate in Tourism and Hospitality Management from Chuka University.