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Ailton Lyra is a seasoned professional specializing in support analysis, with extensive experience in this field spanning from 2001 to the present. Ailton has worked for Cetrel S.A. from March 2001 to January 2005, followed by a tenure at ADN Tecnologia from February 2005 to September 2013, and currently serves as an Analista de Suporte at Cetrel since September 2013. Ailton holds a Master of Business Administration (M.B.A.) in Gestão e Qualidade em Tecnologia da Informação from Faculdade Dom Pedro II, obtained from 2010 to 2012, and a Bachelor's degree in Sistemas da Informação from the same institution, completed between 2007 and 2010. Ailton is also pursuing English language studies at Unime Centro de Idiomas since 2013.