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Thiago Santos possesses extensive experience in network and IT support, currently serving as an Analista de Redes Pleno e Data Center at CertiSign since May 2022. Previous roles include positions at Grupo Cemeru Saude, where responsibilities encompassed firewall administration, services management, and incident management from December 2019 to January 2022, and as an Analista de suporte at broadcastti from November 2018 to December 2019, managing email accounts and service desk tools. Academic credentials include a Master's degree in Computer Network Security and a Bachelor's degree in Computer Networks from Estácio, supplemented by various certifications in networking and firewall management.