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Lau Ngie Ung has extensive work experience in various roles related to digital and business transformation, project management, quality excellence, and operations. They have held positions such as Digital and Business Transformation Lead, AVP Group Quality Excellence, Head of CSDS & Operations Excellence, Senior Manager in Quality Management, and Manager in Quality Management at Certis. Lau Ngie Ung has also worked as the Global Business Excellence Lead and Senior QA Engineer at Flextronics Global Services, as well as a Quality Engineer at Foamtec (S) Pte Ltd.

Lau Ngie Ung earned a Master's degree in Engineering (Technology Management) from the University of South Australia, from 2008 to 2010. Prior to that, they studied Mechanical Engineering at Singapore Polytechnic from 2001 to 2004. Lau Ngie Ung also holds additional certifications in various fields, including ITIL 4 Foundation, Design Thinking and Innovation for Business, Lean Six Sigma Master Black Belt, Certified Scrum Master, Microsoft Certified Power Platform Fundamentals, Design Thinking Facilitator, Tableau Desktop Certified Professional Certification, and Project Management Professionalism (PMP).