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Joanne Lum is an experienced Senior Operations Manager at Certis since July 2015, overseeing a team of over 130 staff, focusing on client engagement, standard operating procedure (SOP) setting, and app development projects. Prior roles include Inspector (officer commanding) managing 79 officers at Certis and serving in the Singapore Police Force as a Volunteer Special Constabulary, appointed as NPCO with the rank of Station Inspector, conducting police patrols and non-uniformed operations. Joanne has a diverse background in the Ministry of Defence of Singapore as a Naval Officer, gaining military training experience, and worked as a Claims and Billing Executive at International SOS, a Marketing Executive at CRM Property Consultant, and a Software Tester at OCBC Bank. Educational qualifications include a Bachelor of Science in Business with Honours from SIM Global Education and a Diploma in Internet Computing from Temasek Polytechnic.