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Sounak Saha began their work experience in 2019 with the School of Accelerated Learning. In this role as an Admission Creator, they assisted the admissions team in creating admissions and handling customer grievances. Sounak contacted leads, explained the program, convinced them to take the admissions test, and helped them understand the value of the program in their lives. Sounak also provided support to clients with their active courses and grievances.

In 2023, Sounak joined Careerist where they held two roles. As a Technical Mentor, they supported students enrolled in Engineering courses by clearing their doubts and preparing them for interviews. As a Tech Support, they curated courses, managed different cohorts, and provided support to clients enrolled in the courses.

Overall, Sounak's work experience includes providing customer support, mentoring, admissions management, and program advocacy.

Sounak Saha completed their Bachelor of Engineering degree in Computer Science from Savitribai Phule Pune University from 2014 to 2018. Additionally, they obtained several certifications including American English Pronunciation from Udemy in January 2023, Customer Service English Essentials from Udemy in December 2022, Time Management Mastery from Udemy in December 2022, The Complete Objection handling master class from Udemy in October 2022, Cold Call like the Wolf of Wall Street from Udemy in April 2022, and Inbound Sales from HubSpot Academy in August 2022.