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Rajat Chawla is a distinguished professional in the field of customer experience, currently serving as Asia's First Certified CX Mentor and CEO of KOYOPO Global since 2015. With an array of certifications including Gallup Certified Strengths Coach and Asia's 1st Certified Customer Experience Professional, Rajat has notably coached leaders at major companies like Capgemini, Accenture, and Amazon. As the founder of the CXPA India Chapter and Customer Experience Mastermind, Rajat actively promotes customer-centric skills and competencies through recognized training programs. An author of the 'Customer Experience Design Book' and a global speaker at prominent events, Rajat has contributed significantly to the advancement of customer experience practices in the Asia Pacific region, earning recognition as part of the 2018 Global Who's Who of Customer Experience.