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Jakki Horan is a seasoned technical writer with over two decades of experience in the field. Currently serving as a Contract Technical Writer at Certeon since May 2011, Jakki has previously held roles as a Contract Technical Writer at Dassault Systèmes, Senior Technical Writer at Hitachi Data Systems, Technical Writer and Manager at American Science and Engineering, Principal Technical Writer and Tech Pubs Manager at Infolibria, and Principal Technical Writer at Vigilant Networks (formerly LeCroy Corp.). Earlier in the career, Jakki was also a Senior Technical Writer at Voicetek. Educationally, Jakki holds a Bachelor of Arts in English from Boston University.